TIC / cGMP verification
Compliance documents
- AN-008 Listing down
We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria
Appeal rejected with no reason given
Depends entirely on finding the real mismatch Reported fix - AN-006 Blocked from listing
We are contacting you because the compliance documents you submitted failed one or more of our requirements
COA ingredient name does not match the Supplement Facts panel
Days if the lab reissues; weeks if retesting is needed Reported fix - AN-007 Blocked from listing
The test report submitted for this ASIN is missing pages. To move forward with the approval process, please submit a complete test report from ISO 17025 accredited
Test report rejected as missing pages when nothing is missing
1–3 business days once the file itself is acceptable Reported fix
Restricted products
- AN-004 Listing down
This product has been identified as a dietary supplement that does not meet Food and Drug Administration (FDA) labeling requirements
Botanical extract amount inaccurate or misleading on the label
3–10 business days once the panel and the listing agree Reported fix - AN-002 At risk of removal
This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field
Ingredient information missing from the ingredients attribute field
2 business days after the field genuinely populates Reported fix - AN-005 Listing down
This product has been identified as an unapproved drug product. Amazon policy prohibits the listing or sale of unapproved drugs
Supplement classified as an unapproved drug product
5–15 business days, longer if re-categorisation is needed Reported fix - AN-003 Listing down
This product has been identified as a supplement, consumable product, cosmetic, or topical product that makes prohibited disease claims
Prohibited disease claims on a supplement or consumable
2–10 business days if the claim is on the listing. Not recoverable if it is on the label. Reported fix
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